Effective Date: 6/2/2025

Bridgeline AI (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect information in connection with our website and services, including our SaaS-based lead generation platform for e-commerce companies (“the Service”).

1. Information We Collect

We collect information in the following ways:

a. Information You Provide to Us

1. Company name, email address, and contact details when you sign up for or inquire about our Service

2. Billing and payment information for subscriptions or purchases

b. Information We Collect Automatically

1. Usage data (e.g., pages visited, clicks, IP address, browser type)

2. Cookies and similar tracking technologies

c. Lead Data

As part of our Service, we may collect or generate lead data (e.g., names, job titles, company information, email addresses) on your behalf, using third-party tools and public or licensed databases.

2. How We Use Your Information

We use your information to:

1. Provide and maintain the Service

2. Communicate with you regarding your account or support inquiries

3. Improve and personalize our offerings

4. Process transactions

5. Comply with legal obligations

3. How We Share Information

We do not sell your personal information. We may share data with:

1. Service providers who help us operate our platform (e.g., hosting, analytics, enrichment tools)

2. Law enforcement or regulators as required by law

3. In the event of a business transfer (e.g., merger or acquisition)

4. Lead Quality Disclaimer

While our platform uses advanced tools and processes to identify and enrich leads, we do not guarantee the quality, accuracy, or conversion of any leads provided. The leads you receive are intended to support your sales and marketing efforts, but Bridgeline AI makes no representations or warranties that these leads will result in actual sales or customers.

5. Data Security

We implement appropriate technical and organizational safeguards to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

1. Access or delete your personal data

2. Object to or restrict data processing

3. Correct inaccurate information

7. Third-Party Links

Our website and Service may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

8. Children’s Privacy

Our Service is not intended for children under 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes by posting the updated version on our website with a new effective date.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as Google Analytics and Meta Pixel) to analyze trends, administer the website, track users’ movements around the site, and gather demographic information.

These tools may collect:

1. IP address

2. Device type

3. Browser information

4. Pages visited

5. Time spent on pages

6. Referral URLs

We use this data to understand how visitors interact with our site and to improve our marketing and product decisions.

Third-Party Tools We May Use:

1. Google Analytics: Tracks site behavior to help us understand user engagement. Learn how Google uses data.

2. Meta Pixel: Helps measure the effectiveness of our Facebook/Instagram ads.

3. Other tools (e.g., Hotjar, LinkedIn Insight Tag) may be used for additional behavioral analysis or retargeting.

You can control cookie settings in your browser. To opt out of Google Analytics specifically, you can install the Google Analytics Opt-out Browser Add-on.